1. Digital delivery and the 14-day window
The full report is a digital product. It is delivered immediately after checkout through the link shown at the end of the payment, and there is no physical copy to ship.
Because the report is delivered at once, there is no separate cooling-off period before you receive it. Even so, if you are not satisfied, you can request a refund within 14 days of your purchase. You do not need to give a detailed reason, although a short note helps us improve the product.
2. What is covered
The policy applies to the one-time $19.99 purchase of the full report. It covers a change of mind, a report that did not feel useful to you, or a purchase made by mistake.
It also covers duplicate charges and payments you did not authorise. If you see a charge you do not recognise, contact us before contacting your bank, and we will investigate.
3. How to request a refund
Email typelens@outlook.com with the subject line "Refund request". Please include the email address used at checkout, the date of purchase, and the amount charged. If you have an order or receipt number, include it as well.
There is no form to fill in and no account to log into. We aim to acknowledge your request within two business days. You can also raise the request directly with Creem, the payment provider that processed your purchase.
4. How refunds are processed
Creem acts as the merchant of record for every purchase, and refunds are issued by Creem back to the original payment method. Once a refund is approved, Creem usually initiates it within a couple of business days.
The time it takes for the money to appear depends on your bank or card issuer, and can take five to ten business days or longer in some cases. We cannot speed up that part of the process.
5. Requests after 14 days
After the 14-day window, purchases are generally not refundable. This does not affect any rights you have under mandatory consumer law in your country, and it does not affect your ability to dispute an unauthorised charge with your bank.
6. Chargebacks and disputes
If a charge looks wrong, please contact us first. A chargeback filed with your bank can take considerably longer to resolve, and a quick email is usually the faster route to a refund.
7. Changes to this policy
We may update this policy from time to time. The policy that applies to your purchase is the version in effect on the date you bought the report, and the date at the top of this page shows the current version.
8. Contact
All refund questions can be sent to typelens@outlook.com. Include "Refund" in the subject line so your message is handled promptly.